During the COVID-19 crisis, the Massachusetts Department of Unemployment Assistance (DUA) needed a clear and accessible guide to help residents navigate the Pandemic Unemployment Assistance application process. Working with ThinkArgus, I designed a visual step-by-step guide that simplified complex information, making it easier for applicants to understand eligibility, required documents, and next steps. The goal was to create a resource that was organized, easy to follow, and empathetic, ensuring that those in need could quickly access support.

The final DUA Information Guide transformed a complicated process into a clear and user-friendly experience. I developed an intuitive layout with iconography, step-by-step sections, and key takeaways, balancing clarity, reassurance, and accessibility. By providing direct, visually intuitive guidance, the resource helped thousands of Massachusetts residents apply for benefits during a critical time.